What is Social Media Week?


Social Media Week Durban is an annual premium conference that provides a space for new ideas, trends, insights and inspiration to help people as well as businesses continue to stay connected with their clients and industry peers as well as insights that will help them stay abreast of trends impacting the industry. The event features sought after keynote speakers , panel discussions, exclusive masterclasses and an area dedicated to networking. This is the space to connect , collaborate, network and share ideas as showcase interactive products. It's the ultimate destination for all things Social Media and Digital Marketing. 

Get Involved

We encourage you to connect with us if you have any questions about sponsorship opportunities for your brand, press information, or if you would like to volunteer, and speak at #SMWDurban.


The Future is Social


Meet the new content curators in SA


Is content the Holy Grail of Ecommerce Engagement? How do you power up on social commerce using Facebook and other Social media platforms? The average digital adult spends 5 hours per day on their devices and “50% of time-spent is in social, messaging, media and entertainment applications.” 


A good slice of them have purchased products directly via social media. How are you pushing your clients to have a world of an experience via E-commerce and Social media?

The rise of Influencer Marketing

What is the fuss all about? 


The rise of Influencers has cemented the power of the underdog in marketing. It came as a surprise but it's not a new thing anymore. Due to the vast majority of marketers wanting to tap into the influencer market, there are far more challenges faced by agencies and brands.


This comes as a result of consumers expressing an increasing preference for 'authentic', trusted opinion, over and above the voice of the brand itself. What is the future of marketing and influencer partnerships?

Youth Entrepreneurship and Social Media


With the introduction on Social Media, thousands of young people are emerging as business owners especially on Instagram and Facebook

How do you convert your online community into buyers?

Which platforms are best for selling? 

Success stories from Instagram, Youtube and Facebook

SMW Durban will feature Youth Entrepreneurship Masterclasses from emerging entrepreneurs, social media experts and influencers.

Government Communication

and Social Media

Engaging with Citizens

Social Media has emerged as a vital tool of communication for government and political parties globally. The youth and middle-aged citizens are on Social Media platforms thereby affording government communicators, politicians and their parties an opportunity to be aware of matters on the ground, engaging with citizens and potential new voters and how they can engage effectively to drive their messages across. With Social Media being a more cheaper alternative way of communicating and advertising how is the Government actively using this space to ensure their objectives, causes and information reaches their audiences?

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Terms and conditions

All payments must be received within 10 days of booking.Cancellations: Must be received in writing four (4) weeks prior to the date of the event and will be charged at 50% of the booking
cost. Cancellations received within two (2) weeks of the course date will be charged at 100% of the booking cost. Intouch Africa reserves the right to change the venue, date, content or speaker of its event at anytime. In the event that Intouch Africa cancels the event, Intouch Africa reserves the right to transfer this booking to be held in the following 12 months to provide a credit note of the
equivalent amount to another event within the following 12 months. Liability: By completing this booking form the client hereby agrees that Intouch Africa will not be able to mitigate its
losses for any less than 50% of the total booking.


Registered User
In order to access more features, the User may register on the website. The User must complete a form, which, in addition to optional elements, must indicate the following data:
• First and last name;
• E-mail address;
• Password.

All information provided by the User must be correct and true. The User must update the provided information, whenever it undergoes any changes. The User is entirely responsible for any false, incomplete or incorrect statements made by the User and for the damages they may cause to the company or to third parties, with the information that it provides.
We will not be responsible for any damages resulting from the improper or negligent use of the password defined by the User for access to your account. You must ensure the confidentiality of your password.

Account Functionalities
The Registered User will have access to a personal area, with the data that he indicated at the time of registration.
Through the registration, the User will be able to access the data of its account and to make its change or definitive elimination. You can check your orders, returns and communications with the company.

Products Catalog (E-Commerce)
On the website, if store available, the products are sold by Intouch Africa Events and Exhibitions with an office in 4 Peltier Drive Sunninhill Sandton 1986 Johannesburg, registered with VAT 4200286021. The product information presented on the website is intended only to provide a brief informative summary for best convenience and visitor information.
We take all reasonable efforts to ensure that the information and data contained on the website are accurate and update upon their introduction. However, updating or correcting this information is not guaranteed. We don't guarantee, express or implied, the accuracy or completeness of any information (including information about products and services) included on the website.
We reserve the right to change, delete or move any information on the website at any time without notice.

Users expressly accept and acknowledge that:
• The photographs presented on the website are merely illustrative, and Users should consult detailed information about the products and their features/specifications;
• The price displayed is the recommended price, however, there may be orthography mistakes to which we can not guarantee delivery if this is the case;
• We will use reasonable efforts to include accurate and update product information on the website. But, we can not guarantee it;
• We do not guarantee the stock availability of the products included on the website, nor do we assume responsibility for discontinued articles.

Please consult our Privacy and Cookies policy.

Unless otherwise stated, the contents of the website, text, graphics, photographs are copyrighted to the company, and its use is prohibited for commercial or non-commercial purposes.

The User will be responsible for the content of the information sent or transmitted to the website.
It is known to the User that the use of the website may not be 100% secure, and there is a possibility that the information sent/received will be intercepted by unauthorized parties, and the company will not be responsible for communications security failures and will not assume any responsibility for the use your information by third parties.
The User acknowledges that access and browses the website may be disrupted and that website information may contain bugs, errors, technical failures, problems or other limitations. The website may contain links to other pages or be accessed through other pages. The company can not be held responsible for them, namely by the control of the contents, availability, operability or performance.
In the maximum terms permitted by law, the company excludes any liability, direct or indirect, for the use of the website.

In case of violation of these Terms and Conditions, we reserve the right to exercise any and all legal action. In addition, we reserve the right to, at its own discretion, cancel your account on the website, with or without notice to you.
The Terms and Conditions of use of the website are regulated in accordance with the laws in force.
If any terms described herein is found to be unlawful, void, or for any reason unenforceable, such terms shall be eliminated or reduced as provided by law, without affecting the validity and enforceability of other terms.

We reserve the right to change these Terms and Conditions without notice. The User is restricted to the version of the Terms and Conditions at the time of its use, so we recommend that you periodically check it.
Privacy Policy
We respect your privacy and recognize the trust you place in us. In this Privacy Policy, we explain who we are, for what purposes we may use your data, how we handle it, who we share it with, how long we keep it, and how to contact us and exercise our rights.
Data will be treated by Intouch Africa Events and Exhibitions, VAT 4200286021, office at 4 Peltier Drive Sunninhill Sandton 1986 Johannesburg, hereinafter "We". This company is responsible for the processing of personal data in compliance with the General Data Protection Regulation. For questions related to the processing of your personal data you should contact us through the following email: glodia@smwdurban.com

Why do we need your information?
We handle your personal data for the purposes of customer management and marketing. The information that you provide us is intended only to provide you a better service more suited to your profile and needs. As before-mentioned, and for the purposes of delivering orders and customer support contacts, we hereby inform you that your contact information and address will be transmitted to carriers and others subcontracted service providers to fulfill services contracted by our customers.
We will send you information about products and services, these communications will be carried out only with your consent, provided at the time of registration.
If you agree, you will receive marketing communications via email and SMS (when Phone number available).

Consent for processing personal data for the purposes can be revoked at any time.
Your data will be kept until you wish to delete it.
Cookies Policy

Cookies are used to improve our service. Some of the cookies are essential to ensure the functionality of the website, while others are designed to improve the user's performance and experience.

Essential cookies are designed to:
- remember what you add to the cart
- remember your progress at checkout

Functional cookies are designed to:
- remember your data account
- ensure that your connection is secure
- ensure that the website is consistently displayed
- support by chat

Performance cookies are designed to:
- improve the performance of the website by reducing the number of pages you visit
- improving the user experience

Targeting cookies are intended to:
- allow you to share and enjoy social networks
- send information to other websites to customize the advertising shown.


Cookies are used to improve the service provided to you, for example:
- enable the use of some services such as payment, which would not be possible without cookies
- allow a service to recognize your device so you do not have to constantly provide the same data
- recognize that you have already provided a username and password when connected to the client area so that you do not have to do it every time you go to a page
- accounting for how many people are using a service, we assure that usage is quick
- analyzing data to let us know how you use the services so that we can improve them.

If the user doesn't allow cookies, some pages and features will not work as expected. As an example, you will not be able to use the shopping list.
If you want to delete the cookies already on your computer, look at "Help" section of your browser.
You can learn more about cookies and how to manage them on the site http://www.aboutcookies.org (English) or look at "Help" section of your browser.